Introduction: Tell us about yourself.
My name is Diana Nyamwiza Kyabega, originally from Tanzania. I have a bachelor’s degree in law from Middlesex University and a master’s degree in business and finance law from The George Washington University. I am fluent in both English and Swahili.
The first time I got exposed to a practical conflict situation was a labor conflict while interning in Tanzania before the Commission for Mediation and Arbitration. Parties had different interests and needs, and we represented the respondent. It was a fascinating experience because of how the mediator played his role in facilitating the parties to reach an effective agreement. This pushed me to become a certified Mediator, Negotiator, and Reconcilliator in Tanzania.
Experience and learnings: What has been the most valuable learning experience for you during your time at the Dispute Resolution Service (DRS), and how has it shaped your understanding of accountability in development projects?
The most valuable experience is being able to work with the DRS staff in analyzing conflicts in the countries where the requesters come from. Such analysis has deepened my understanding of the various issues that trigger conflicts and how sensitive areas such as culture and gender tend to be affected. This has pushed me to better understand the World Bank’s Environmental and Social standards and to reflect on how best such standards can be improved for future projects. I believe conflicts are inevitable and every time such conflicts happen it is a good opportunity to look at what happened and share lessons learned from those cases DRS facilitates.
Skills development: Can you share an example of a specific skill you have developed or improved while working with the DRS?
First, my communication skills have been enhanced. Being part of the DRS team has enabled me to use language that fosters good communication and constructive relationships; the way I ask questions, communicate my ideas and opinions, has improved.
Second, my project management skill has improved. Having an opportunity to organize an event has exposed me to skills like drafting concept notes and doing stakeholder mappings, just to mention a few.
Third, I was introduced to conflict analysis. It is a new skill that I was able to attain by getting the opportunity to analyze conflict situations in different countries and the security risks involved.
Team collaboration: How would you describe the working environment and collaboration with colleagues and supervisors in the Accountability Mechanism?
There is a high level of collaboration. As an intern, I have been involved in some of the cases and that gave me the opportunity to share my opinions. The team is open to suggestions and input. The level of respect from the top to the bottom is amazing. I love how the team celebrates each other’s achievements, and they do not shy away from sharing their experiences.
I am fascinated with the level of transparency in this leadership. I believe being a good leader means being open to your people, telling them the situation and coming up with a solution on how to go about it. As a result, people own the situation and think creatively and innovatively for an effective outcome.
Advice for future interns: What advice would you give to prospective interns?
First, it is a six-month internship, but I promise you that every skill that you have acquired over the course of time is worthwhile. Cherish what you have learned and use those skills in adding value to your workplace. Second, be flexible and open to new experiences. Third, you need to be up-to-date on current trends such as climate change and environmental justice, social and environmental safeguards, and digital transformation. Fourth, it is a diverse place, so it is best to learn about other people’s culture and values. Fifth, be open and ask questions. Do not be afraid to say that you do not know something because the team will guide you through. Lastly, enjoy the process, enjoy the journey. Everything will work out.
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Find out more about the internship program here: https://www.worldbank.org/en/about/careers/programs-and-internships/Accountability-Mechanism-Internship-Program